Cancellation and refunds

Last Updated: [24/05/2025]

1. Cancellation of Services

• Subscription Services: You may cancel recurring subscriptions at any time by contacting us at [support@socialmoneyint.com] or through your account dashboard. Cancellations must be requested before your next billing cycle to avoid future charges.

• One-Time Purchases: Cancellations for one-time purchases (e.g., digital products, courses) must be requested within [X hours/days] of purchase.

2. Refund Eligibility

• Refund Requests: Refunds are evaluated on a case-by-case basis and must be submitted within [7 days] of purchase. To request a refund, email [support@socialmoneyint.com] with your order details and reason for the request.

• Eligible Refunds:

  • Defective or undelivered [services].

  • Billing errors (e.g., double charges).

  • Cancellations made within the stated cooling-off period (if applicable).

• Non-Refundable Items:

  • Digital downloads accessed or downloaded.

  • Services already rendered (e.g., consulting hours used).

  • Customized or perishable products.

3. Processing Refunds

• Approved refunds will be processed within [5–10 business days] and credited to your original payment method. Processing times may vary depending on your financial institution.

4. Cooling-Off Period (If Applicable)
For certain purchases (e.g., subscriptions or digital services), you may have a 14-day cooling-off period under consumer protection laws (e.g., EU Consumer Rights Directive) to cancel and request a refund, unless services have already been performed with your consent.

5. Chargebacks
We reserve the right to dispute unjustified chargebacks. Please contact us directly to resolve issues before initiating a chargeback with your bank.

6. Exceptions

• Force Majeure: No refunds will be issued for delays or disruptions caused by events outside our control (e.g., natural disasters).

• Abuse of Policy: We may deny refunds if we detect fraudulent activity or misuse of our [services].

7. Contact Us
For cancellation or refund inquiries:

• Email: [support@socialmoneyint.com]